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Master Terms and Conditions

Futbol Development Group · Last updated

These Master Terms and Conditions (“Terms”) are entered into by and between Futbol Development Group, together with the affiliated entity identified on the applicable invoice, booking confirmation, checkout page, order confirmation, or payment receipt (“FDG”), and the individual purchasing, registering for, accessing, receiving, or participating in an FDG product or service (“Customer”).

When an FDG service is purchased for or used by a person under the legal age of majority, “Customer” includes the minor participant and the parent or legal guardian entering into these Terms on the minor’s behalf.

These Terms apply to all FDG websites, products, services, programs, consultations, reports, digital materials, training activities, international experiences, and future offerings.

Application of These Terms

These Terms govern the Customer’s purchase, access, registration, participation, and use of FDG products and services, including:

Future FDG products and services.

These Terms apply together with any applicable:

Written addendum.

Definitions

For purposes of these Terms:

Customer means any person purchasing, registering for, accessing, receiving, or participating in an FDG product or service.

Participant means the individual for whom an FDG service is provided.

Parent or Legal Guardian means an adult legally authorized to act for a minor Participant.

Program means any FDG service, experience, consultation, training activity, report, educational offering, digital product, or other service.

International Experience means the Barcelona Futbol Experience, Lisbon Futbol Experience, or another FDG international program.

SFR/FFR means Soccer Film Room and Futbol Film Room.

FDG Materials means reports, plans, videos, analyses, templates, educational materials, graphics, methodologies, software, branding, and other proprietary content provided by FDG.

Third-Party Provider means a club, academy, coach, trainer, analyst, facility, hotel, transportation company, medical provider, payment processor, technology provider, or other independent person or organization.

Eligibility and Authority

Customers must have the legal capacity to enter into these Terms.

A minor may participate only with the consent of a Parent or Legal Guardian.

A Parent or Legal Guardian registering a minor represents that they:

Will remain responsible for decisions concerning the minor.

FDG may request reasonable proof of age, identity, authority, or guardianship.

Registration and Confirmation

A registration or reservation is confirmed only after FDG has received, as applicable:

Written confirmation from FDG.

An inquiry, application, payment attempt, or preliminary communication does not by itself guarantee availability or participation.

FDG may approve, decline, postpone, or cancel a registration when reasonably necessary to protect safety, comply with law, manage capacity, or preserve the integrity of its services.

Service Availability

All FDG products and services are subject to availability.

FDG may reasonably:

Discontinue an offering.

FDG will provide reasonable notice of material changes when practical.

A reasonable substitution or modification does not automatically entitle the Customer to a refund.

Customer Responsibilities

The Customer agrees to:

Support a safe and constructive environment.

The Customer is responsible for evaluating whether a service is appropriate for the Participant.

Parent or Legal Guardian Responsibilities

A Parent or Legal Guardian remains responsible for:

Maintaining realistic expectations regarding player development.

FDG does not assume general custody or guardianship of a minor through the sale of a product or service.

Customer Conduct

FDG is committed to maintaining a safe, respectful, inclusive, and professional environment.

The following conduct is prohibited:

Conduct that materially harms FDG, its customers, or its partners.

FDG may suspend or terminate participation for prohibited conduct.

Removal for misconduct may occur without refund to the fullest extent permitted by law.

The Customer is responsible for costs or damages resulting from the Customer’s conduct.

Educational Nature of Services

FDG provides educational player-development services.

FDG services may include professional opinions regarding:

Long-term development considerations.

Professional opinions are based upon the information reasonably available at the time.

Different qualified professionals may reasonably reach different conclusions.

FDG services do not constitute medical, legal, tax, immigration, psychological, therapeutic, agency, scouting, or player-representation services unless expressly provided under a separate written agreement by an appropriately qualified professional.

No Guarantee of Results

FDG does not guarantee:

Any particular futbol, educational, immigration, financial, or professional outcome.

Development and opportunity depend upon numerous factors outside FDG’s control, including effort, consistency, health, maturity, coaching, competition, environment, team needs, third-party decisions, and personal circumstances.

Payment is made for the purchased educational services—not for a guaranteed outcome.

Independent Third-party Providers

FDG may use or introduce Customers to independent Third-Party Providers.

Unless expressly stated otherwise, Third-Party Providers are not employees, agents, partners, or representatives of FDG.

Third-Party Providers control their own:

Terms of service.

FDG does not guarantee the availability, conduct, quality, decisions, or future actions of a Third-Party Provider.

The Customer is responsible for reviewing and complying with third-party terms and requirements.

Pricing

Prices may change until a purchase or booking is confirmed.

Once FDG accepts the required payment and issues written confirmation, the confirmed price will apply unless:

The applicable agreement states otherwise.

Unless expressly included, prices exclude:

Personal expenses.

Payments

Payment must be made through an FDG-approved method and in the required currency.

Depending upon the service, FDG may require:

Payment before delivery.

FDG may suspend planning, performance, access, or delivery while an amount remains unpaid.

The Customer is responsible for providing accurate billing and payment information.

Payments may be processed by:

An authorized payment processor.

The identity of the payment-processing entity does not alter the nature of the purchased service.

Deposits

Certain services require a deposit to reserve limited availability or begin customized work.

Unless otherwise stated in writing:

Deposit refundability is governed by the applicable booking or service terms.

FDG may apply a deposit toward the total purchase price.

Payment Plans

When FDG approves a payment plan, the Customer agrees to make each payment by the stated deadline.

Failure to make a payment may result in:

Collection activity.

Cancellation of a service does not automatically cancel payment obligations for services already performed or nonrecoverable costs already incurred.

Promotions and Discounts

FDG may offer:

Limited-time offers.

Unless expressly stated:

FDG may modify or discontinue an offer prospectively.

Cancellations

Customer cancellations must be submitted in writing.

The cancellation date is the date FDG receives the written notice.

Refund eligibility depends upon:

Applicable consumer-protection law.

Failure to attend or provide required materials may be treated as a Customer cancellation.

Refunds

Unless otherwise required by law or expressly stated in writing, purchases are final after FDG begins performing personalized or reserved services.

Any approved refund may be reduced by:

Other documented costs incurred for the Customer.

Refunds will generally be issued through the original payment method when reasonably possible.

A refund is not required solely because the Customer disagrees with a professional educational opinion.

Soccer Film Room and Futbol Film Room Refunds

Once FDG begins reviewing footage, conducting analysis, preparing commentary, creating graphics, or producing a report, the applicable report is generally considered earned and nonrefundable, subject to mandatory law and any written satisfaction guarantee.

For multi-report packages:

Professional disagreement does not establish a defective service.

Where a satisfaction guarantee applies, the Customer must submit the concern within the stated period and allow FDG a reasonable opportunity to review, revise, clarify, or supplement the report.

International Experience Cancellations

International Experiences require advance coordination and commitments involving coaches, academies, facilities, transportation providers, accommodations, and other Third-Party Providers.

Some costs may become nonrecoverable immediately after booking.

Any available refund may be reduced by:

Other unrecoverable expenses.

FDG is not responsible for independently purchased flights, accommodation, insurance, or travel expenses.

Customers are strongly encouraged to purchase appropriate travel insurance.

Rescheduling and Missed Services

FDG will make reasonable efforts to consider rescheduling requests, but rescheduling is not guaranteed.

Rescheduling depends upon:

Operational considerations.

Additional fees may apply when rescheduling creates additional costs.

A Customer who misses a scheduled training session, consultation, review, meeting, or other appointment without reasonable notice may forfeit the service.

FDG is not required to replace a missed service.

Chargebacks and Payment Disputes

Customers should contact FDG and provide a reasonable opportunity to address a billing concern before initiating a chargeback.

Fraudulent or unjustified chargebacks may result in:

Recovery of reasonable fees and costs where permitted by law.

Nothing in these Terms prevents a Customer from disputing an unauthorized or fraudulent transaction or exercising non-waivable legal rights.

Taxes, Banking Fees, and Currency

The Customer is responsible for applicable:

Receiving-bank fees

unless FDG expressly states that the amount is included.

FDG is not responsible for exchange-rate changes between purchase, payment, cancellation, and refund dates.

Delinquent Amounts

If an amount becomes overdue, FDG may:

Pursue other lawful remedies.

The Customer agrees to reimburse reasonable collection costs, court costs, and attorneys’ fees where permitted by applicable law.

Electronic Communications

The Customer consents to receiving communications through:

Other reasonable electronic methods.

Communications may include:

Legal notices.

The Customer is responsible for maintaining current contact information and reviewing communications.

Electronic records and signatures have the same effect as paper records and handwritten signatures to the fullest extent permitted by law.

Personal Information

FDG may collect information reasonably necessary to provide services, including:

Participation records.

FDG may use this information to:

Meet legal obligations.

FDG does not sell personal information.

Customer-submitted Content

The Customer represents that they have the legal right to submit all footage, photographs, documents, information, and other content provided to FDG.

The Customer is responsible for obtaining necessary permission from:

Other rights holders.

The Customer grants FDG a limited license to review, store, copy, process, and use submitted content as reasonably necessary to provide the purchased service, maintain appropriate business records, and meet legal obligations.

FDG will not publicly use identifiable Participant content for promotional purposes without appropriate authorization.

Privacy of Minors

FDG recognizes that many Participants are minors.

The Parent or Legal Guardian is responsible for providing any legally required consent concerning a minor’s information, footage, participation, or communications.

FDG will use reasonable efforts to protect the privacy, security, and dignity of minor Participants.

A Parent or Legal Guardian may contact FDG regarding eligible privacy rights concerning the minor.

Third-party Service Providers and International Processing

FDG may use Third-Party Providers for:

Program delivery.

Information may be processed or stored outside the Customer’s country of residence.

FDG will use reasonable measures to select appropriate providers and address applicable data-protection requirements.

Third-Party Providers remain responsible for their own systems, services, security, and privacy practices.

Data Security

FDG uses reasonable administrative, technical, and organizational safeguards to protect personal information.

No electronic system, online transmission, or storage platform can be guaranteed completely secure.

The Customer accepts the inherent risks associated with electronic communication and digital services.

The Customer must protect:

Confidential Participant information.

Suspected unauthorized access should be reported promptly to FDG.

Data Retention and Privacy Rights

FDG may retain information for as long as reasonably necessary to:

Comply with legal obligations.

Information no longer reasonably required may be deleted, anonymized, or securely archived.

Where applicable, Customers may request:

Information regarding data processing.

Requests are subject to identity verification, legal exceptions, and applicable law.

Media and Photography

FDG activities may be photographed or recorded for:

Promotional use where appropriate consent has been obtained.

Public promotional use of an identifiable Participant is subject to applicable law and any separate media authorization.

FDG cannot guarantee exclusion from incidental background appearances or recordings created by independent third parties.

Customers must comply with recording restrictions established by clubs, academies, coaches, facilities, and other providers.

Confidentiality

FDG reports, plans, consultations, internal resources, private links, and development materials may contain confidential information.

Customers should share Participant materials only with persons who have a legitimate role in the Participant’s development, such as:

Other authorized advisers.

The Customer must not disclose FDG confidential business information, including:

Internal operating procedures.

Confidentiality obligations survive completion or termination of the applicable service.

Fdg Intellectual Property

FDG owns or controls all rights in its intellectual property, including:

Artificial-intelligence systems developed by or for FDG.

Delivery of FDG Materials does not transfer ownership.

Limited License

After full payment, the Customer receives a limited, non-exclusive, non-transferable license to use purchased FDG Materials for the Participant’s personal, educational, and player-development purposes.

The Customer may generally:

Use recommendations for personal development.

Any broader use requires FDG’s prior written authorization.

Prohibited Use

Without FDG’s prior written authorization, the Customer may not:

Permit another person to engage in prohibited use.

FDG may revoke access and pursue lawful remedies for unauthorized use.

Artificial Intelligence and Machine Learning

FDG reports, methodologies, written analyses, graphics, templates, annotations, educational materials, customer information, and proprietary content may not be used to train, develop, fine-tune, test, populate, or improve an artificial-intelligence system, machine-learning model, automated platform, or competing database without FDG’s prior written consent.

The Customer may not upload confidential FDG Materials or Participant information into a public or third-party artificial-intelligence system when doing so would disclose protected information or grant unauthorized rights.

Third-party Intellectual Property

Third-party trademarks, club names, academy names, league marks, federation marks, photographs, footage, and other content remain the property of their respective owners.

Nothing in these Terms grants the Customer rights to use third-party intellectual property beyond rights independently possessed by the Customer or permitted by law.

Suspension and Termination

FDG may suspend or terminate a service, account, registration, or relationship when:

Continued service would materially interfere with FDG operations.

Termination does not eliminate obligations that accrued before termination.

FDG may deny future service to a Customer who materially violates these Terms.

Effect of Termination

Upon termination, the Customer must:

Continue complying with provisions intended to survive.

Termination does not require FDG to refund amounts already earned or committed to nonrecoverable costs.

Force Majeure

FDG is not liable for delay, cancellation, interruption, or modification caused by circumstances outside its reasonable control, including:

Similar extraordinary events.

When practical, FDG may offer:

Comparable educational solutions.

Cash refunds are not guaranteed in force-majeure circumstances unless required by law or a specific written agreement.

Disclaimer of Warranties

To the fullest extent permitted by law, FDG services, websites, portals, reports, and materials are provided on an “as available” basis.

FDG does not warrant that:

Information supplied by others is complete or accurate.

Nothing in this Section limits warranties or consumer rights that cannot legally be excluded.

Limitation of Liability

To the fullest extent permitted by law, FDG shall not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from an FDG service.

This includes claims for:

Loss of enjoyment.

To the fullest extent permitted by law, FDG’s total aggregate liability relating to a product or service shall not exceed the amount actually paid to FDG for the specific product or service giving rise to the claim.

Nothing limits liability that cannot legally be limited.

Indemnification

To the fullest extent permitted by law, the Customer agrees to indemnify and hold harmless FDG and its affiliated entities, owners, officers, employees, contractors, coaches, analysts, agents, successors, and representatives from third-party claims, damages, liabilities, costs, and reasonable legal fees arising from:

Acts or omissions for which the Customer is legally responsible.

This provision does not apply to the extent a claim results from FDG’s gross negligence, fraud, reckless misconduct, or intentional wrongdoing.

Governing Law

These Terms shall be governed by the law identified in the applicable service agreement, booking confirmation, invoice, or order documentation.

If no governing law is separately identified, these Terms shall be governed by the laws of the jurisdiction in which the applicable FDG contracting entity is principally established, without regard to conflict-of-law principles.

Mandatory consumer protections that apply to the Customer remain unaffected.

Dispute Resolution

Before initiating formal proceedings, the parties agree to make a good-faith effort to resolve a dispute through direct written communication.

If the dispute cannot be resolved informally, either party may pursue mediation, arbitration, litigation, or another lawful procedure as provided in the applicable service agreement or required by law.

Nothing prevents either party from seeking urgent injunctive or equitable relief.

Nothing limits a Customer’s non-waivable consumer rights.

Notices

Formal notices may be provided through:

Another method providing reasonable evidence of delivery.

Notices to the Customer may be sent to the contact information provided during purchase or registration.

Notices to FDG shall be sent to the legal or customer-support contact identified on the official FDG website, invoice, booking confirmation, or service agreement.

Each party must promptly update its contact information.

Order of Precedence

If FDG documents appear inconsistent, the following order controls unless expressly stated otherwise:

Marketing or promotional materials.

A specific provision controls over a general provision concerning the same issue.

Amendments

FDG may update these Terms prospectively to reflect:

Administrative updates.

The version accepted at the time of purchase will govern the completed transaction unless:

The change does not materially reduce existing Customer rights.

Material changes will be communicated through reasonable written or electronic notice.

Assignment

The Customer may not assign or transfer rights or obligations under these Terms without FDG’s prior written consent.

FDG may assign or transfer its rights and obligations in connection with:

Succession.

Any successor remains responsible for the obligations properly assigned to it.

Independent Relationships

Nothing in these Terms creates:

General custodial relationship.

Coaches, analysts, affiliates, consultants, trainers, chaperones, photographers, translators, transportation providers, and other providers may operate as independent contractors.

No Third-party Beneficiaries

Except where expressly stated or required by law, these Terms create contractual rights only between FDG and the applicable Customer.

Reference to another person or organization does not automatically grant that person or organization enforceable rights.

Waiver

A failure or delay by either party to enforce a provision does not waive the right to enforce that provision later.

A waiver is effective only when made in writing by the party granting it.

A waiver of one breach is not a waiver of another breach.

Severability

If any provision is found invalid, unlawful, or unenforceable, it shall be enforced to the maximum extent permitted by law.

The remaining provisions shall remain effective.

If narrowing a provision would make it enforceable, the provision shall be interpreted as narrowly as necessary.

Entire Agreement

These Terms, together with the documents identified in Section 1, constitute the complete agreement concerning the applicable purchase or service.

They supersede prior oral statements, emails, proposals, advertisements, presentations, social media content, and informal communications concerning the same subject matter.

Marketing materials are informational and do not modify the agreement unless expressly incorporated in writing.

No oral statement modifies these Terms.

Survival

The provisions concerning:

Obligations that by their nature should continue

survive completion, cancellation, expiration, suspension, or termination.

Customer Acknowledgment

By signing below, the Customer acknowledges that:

The Customer voluntarily agrees to be legally bound by these Terms.